• On the motorway :
  • Switch on your hazard lights
  • Put on your high visibility jacket
  • Get all the passengers out of the vehicle (not in case of an accident) and stand behind the security barrier
  • Move your vehicle to the hard shoulder
  • Place the security triangle 30 meters away from the vehicle (not on the motorway as you will be putting yourself in danger)
  • Call Assistance on 01 55 92 26 92, select option 1 and then option 1 again
  • Call the emergency services using the Emergency telephone (SOS)

• On country roads/city roads :
  • Switch on your hazard lights
  • Put on your high visibility jacket
  • Get all the passengers out of the vehicle (not in case of an accident) and stand behind the security barrier if available
  • Move your vehicle to the hard shoulder
  • Place the security triangle 30 meters away from the vehicle (not on the motorway as you will be putting yourself in danger)
  • Call Assistance on 01 55 92 26 92, select option 1 and then option 1 again

OR

• • If you don’t have the guarantee of Assistance on your policy call the Police on 17 or the Gendarmerie on 117

• Complete a “Constat Amiable” as accurately as possible. Make sure that the drawing shows all the road markings correctly
• Contact us and we will inform you of any further documents we require in order to open the claim

• Call Assistance on 01 55 92 26 92, select option 1 and then option 1 again

OR

• If you don’t have the guarantee of Assistance on your policy, either use the Emergency telephone (SOS) if you’re on the motorway, or call the Police on 17 or the Gendarmerie on 117

• Go to the nearest Carglass or France Pare Brise with your Carte Verte or car registration document

OR

• Call Bris de Glace Express on 09 70 82 00 18, select option 1 and then option 1 again and input your postcode. They will put you through to the nearest AXA approved garage

• File a police report
• Contact us and we will inform you of any further documents we require in order to open the claim

Contact us and we will inform you of any further documents we require in order to open the claim

• If your car is drivable, you will be offered our Service A Domicile. This means an AXA approved garage will collect your vehicle and leave you with a courtesy car during the expertise and repairs

OR

• If your car isn’t drivable, it depends on whether you have replacement car hire as an option in your contract. For your car to be taken to a garage, you can call Assistance an 01 55 92 26 92, select option 2 and then option 1

• If the leak is coming from within your property, please ensure this is repaired as soon as possible to ensure no further damage is caused and call Assistance on 01 55 92 26 92 and select option 5 to arrange help finding an emergency plumber if needed
• Contact us and we will provide you with a “Constat Dégât des Eaux” that you will need to complete and we will inform you of any further documents we require in order to open the claim

• Ensure that no further damage can be cause to your property by doing temporary repairs that you can, i.e. tarpaulin, and call Assistance on 01 55 92 26 92 and select option 5 to arrange help finding an emergency artisan if needed
• Contact us and we will inform you of any further documents we require in order to open the claim

• Ensure that the property is secure, call Assistance on 01 55 92 26 92 and select option 5 to arrange help finding an emergency locksmith, if needed
• File a police report
• Contact us and we will inform you of any further documents we require in order to open the claim

• Call the pompiers (firefighters) on 18 or 112. Keep a copy of the Certificate of Intervention from the firemen
• File a police report
• Contact us and we will inform you of any further documents we require in order to open the claim

• Contact your local town hall (Mairie) to obtain confirmation of the “Arrêté de Catastrophe Naturelle” (official confirmation that there has been a declared natural catastrophe)
• Contact us and we will inform you of any further documents we require in order to open the claim

• Ensure that the property is secure, call Assistance on 01 55 92 26 92 and select option 5 to arrange help finding an emergency electrician if needed
• Contact us so that we can check your guarantees and we will inform you of any further documents we require in order to open the claim

• Ensure that the property is secure, call Assistance on 01 55 92 26 92 and select option 5 to arrange help finding an emergency glazier if needed
• Contact us so that we can check your guarantees and we will inform you of any further documents we require in order to open the claim